Α. External - Aesthetic Defects
Upon receipt, the customer is obliged to unpack and inspect the products to confirm the absence of visual defects, and in the event that they exist is entitled to reject the receipt of the item and return it to the distributor otherwise to announce the existence of aesthetic defects in advance. (10) calendar days from the receipt of the item while in case of expiration of this period it loses any relevant right and it is considered that the aesthetic defect was caused after delivery. Only products that are sealed, as they were delivered to the customer, will be accepted as acceptable for return and in the same way that the shipment was made.
That is, for example, refrigerated products must be returned to the correct refrigeration conditions as sent. Our Company is obliged to replace this item with another one in a short time. In case of unreserved receipt of the item, it is considered that it was delivered in excellent external condition without aesthetic defects.
Β. Product Returns due to delivery error
In all cases in which other than the sold ones are delivered, by type or quantity or missing a property which has been previously agreed in writing with our company, the customer returns the products to check and verify the error. In this case, the costs of returning the products to the company as well as the costs of return to the customer are borne by our Company as long as the company offers a return method.
Γ. Returns of expired products
In case it is found that the item has expired our company the customer has the right to request the return of the items for inspection and confirmation by the company.
The refund to the customer will be made by the same means with which the initial collection was made. Specifically in the case of credit card charging as follows: in case the price has been paid to our Company by our Company until the item is withdrawn and returned, our Company will be obliged to inform the Bank for the cancellation of the transaction and the bank will proceed in any act provided for under the contract concluded with the customer.
Following this information, our Company does not bear any responsibility for the time and manner of execution of the dispute, which is regulated by the aforementioned contract. In case of payment by bank transfer, the refund will also be made by bank transfer to the same customer account.
The customer is liable to reimburse the company if the product has been opened which is no longer presented as sealed. This finding should be made on the basis of the information provided on the outer packaging of each product, as well as the additional information provided by the company and yet without opening the packaging of the products and using or testing the good.
The company is willing to inform the customer of any questions about the nature and operation of the products by providing additional information material electronically or otherwise. In case of opening the packaging or testing of the products, their value is automatically zeroed as it is food and the customer must compensate the company for the reduction of the value of the product. In case the withdrawal concerns the provision of services, the customer must pay an amount proportional to the ones provided until the withdrawal statement.
In the event that the products are returned damaged or defective, the online store has the right to claim compensation from the customer, the amount of which will be determined by the status of the products and to make unilaterally and without delay a total or partial offsetting of this claim. against the customer.
Here, you can print and complete the withdrawal form.
F. Exceptions to withdrawal
There is no room for withdrawal in:
Service contracts after the full provision of the service, if the execution began with the prior explicit consent of the customer and with his acknowledgment that he will lose the right of withdrawal as soon as the contract is fully executed by the supplier
products that are not suitable for return, for reasons of health protection or for reasons of hygiene, and which have been unsealed after delivery.
supply of goods / food prepared in accordance with the specifications of the consumer or clearly personalized products based on nutritional characteristics or options.
G. Safe Products - Raw Materials
The products available from our Company are products of high nutritional value with excellent raw materials. The raw materials are linked to written certificates regarding their quality and biological or non-biological properties. The certification form always includes the name and address of the guarantor, the product / products to which the certification refers and its exact content.